Coir Rope Hanks

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

● The Goods were purchased in the last 14 days

● The Goods are in the original packaging

 

The following Goods cannot be returned:

● The supply of Goods made to Your specifications or clearly personalised.

. ● The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods to the following address:

45C Fowlds Avenue, Sandringham, Auckland 1025

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Once the above return guidelines are met, the refund is approved and released within 24 hours.

Domestic Shipping Policy

Shipment processing time

All orders are processed within 2 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipments are posted through NZ Post. Please refer htttps://www.nzpost.co.nz for rates

Example

Postage within Auckland for a parcel of 23.5cm x 16.5xm x 7cm, up to 3kg and up to $250 will cost $7.20